Return & Refund Policy

1. Eligibility for Return or Refund

A return or refund will be accepted only if:

• The wrong item was delivered
• The product is damaged, broken, or defective at the time of delivery

2. Return Request Timeframe

• Customers must report the issue within 48 hours of receiving the product.
• Requests made after 48 hours will not be accepted.

3. Condition of Product

• The product must be unused, unworn, and in original condition.
• Original packaging, tags, and invoice must be included.
• Items showing signs of wear, misuse, or damage after delivery will not be accepted.

4. Return Process

Customers must contact Lironda customer support with:

• Order number
• Clear images or video showing the issue

Once approved, instructions for return or replacement will be provided.

5. Refund Method

Approved refunds will be processed via:

• Bank transfer, or
• Store credit (as applicable)

Refund processing may take 7–14 working days after inspection of the returned item.

6. Non-Returnable Items

• Items purchased on sale or discount are non-refundable, unless received damaged or incorrect.
• Change of mind, size issues, or personal preference are not eligible for return or refund.

7. Shipping Costs

• If the return is due to an error by Lironda (wrong or damaged item), return shipping costs will be covered by us.
• Otherwise, shipping charges are non-refundable.